Good Faith Estimate & No Surprises Act
Last updated: August 10, 2026
Your right to receive a Good Faith Estimate
Under federal law, health care providers generally must give patients who do not have certain health coverage, or who do not plan to use their coverage for an item or service, an estimate of the expected charges before those items or services are provided or upon request.
You may be eligible for a Good Faith Estimate if you are uninsured or if you have health coverage but do not want HelpAll to submit a claim for the scheduled item or service. Ask HelpAll or any health care provider for a Good Faith Estimate before you schedule an item or service. If you schedule qualifying care sufficiently in advance, HelpAll will provide the estimate within the time required by federal law.
What the estimate includes
A Good Faith Estimate will list the reasonably expected charges for the primary item or service and, when applicable under current federal requirements, other items or services reasonably expected to be provided with it. The estimate is based on information known when it is prepared and is not a contract. Actual needs, frequency, duration, diagnosis, treatment decisions, complications, or services requested by you may change the final charges.
When you should receive it
· If an item or service is scheduled at least 10 business days in advance, the estimate generally must be provided within 3 business days after scheduling.
· If an item or service is scheduled at least 3 business days in advance, the estimate generally must be provided within 1 business day after scheduling.
· If you request an estimate before scheduling, the estimate generally must be provided within 3 business days after the request.
Keep a copy or photograph of your Good Faith Estimate.
If the bill is substantially higher than the estimate
If the billed charges from a provider or facility are at least $400 more than that provider’s or facility’s expected charges shown on the Good Faith Estimate, you may be eligible to use the federal patient-provider dispute-resolution process. The request generally must be submitted within 120 calendar days of the date on the original bill. Eligibility, deadlines, and administrative fees are governed by current federal rules.
Starting a dispute does not prevent you from asking HelpAll about the bill, requesting a correction, or trying to resolve the matter directly.
How to request an estimate or ask a billing question
Contact HelpAll Mental Health at 443-242-9803 or info@HelpAllMentalHealth.com. Please do not include sensitive medical information in ordinary email. HelpAll may direct you to a secure method for details needed to prepare the estimate.
General No Surprises Act protections
The No Surprises Act also protects many insured patients from certain unexpected out-of-network bills, especially for emergency services and certain non-emergency services received at in-network hospitals, hospital outpatient departments, and ambulatory surgical centers. HelpAll’s outpatient psychiatric services may not involve all of those facility-based protections, but your rights depend on the setting, service, provider network status, and health plan. Contact your health plan or the federal help desk if you believe you received an improper surprise bill.
Learn more or get federal assistance
Visit https://www.cms.gov/nosurprises/consumers, call 1-800-985-3059, or visit https://www.cms.gov/medical-bill-rights for current information about Good Faith Estimates, surprise-billing protections, complaints, and the patient-provider dispute-resolution process.
Not a substitute for an individualized estimate: This Website notice explains general federal rights. It is not itself a Good Faith Estimate and does not replace the individualized written estimate HelpAll provides to an eligible uninsured or self-pay patient.